How is this different from a chatbot?

Traditional chatbots answer fixed questions. Converso's AI agents respond conversationally, and can also complete tasks where appropriate, such as capturing leads, booking appointments and resolving customer issues.

Which agents are available today?

The Customer Support Agent and Sales Agent are live - handling product questions, buying intent escalation, and lead capture. The Helpdesk Agent is coming soon.

How long does it take to deploy an AI agent?

Most teams go live in under an hour. Upload your documentation, configure escalation rules, and deploy to your channels. No developers required!

What happens when the AI can't answer a question?

Conversations are unassigned from the AI Agent and can be assigned to a human agent on the same platform with full context. AI recognises unhappy customers, buying intent, and requests for a human. There is no need to integrate with a third party messaging or helpdesk platform for human agents to take over the conversation.

Can I have different AI agents for different teams?

Yes, each agent is created in its own workspace with a dedicated knowledge base, prompts, and team associated with it. A workspace can be defined in any way you want, such as location, product, business etc.

What channels do AI agents support?

AI agents work on WhatsApp and webchat today, with more channels coming soon.

exchange (EARLY ACCESS)

Your buyers'
AI agents, answered

Your buyers and customers are starting to send personal AI agents (PAs) to research products and manage accounts.

Exchange gives those PAs a front desk, and an AI agent trained to answer them. Your team steps in only when a human is needed.

Join the waitlist

How it works

The first cohort shapes the spec.

The web was built for humans.
PAs are stuck using channels built for people.

We connected a PA to ten SaaS products. It could act on nine, but couldn't reach support at any of them. Read the blog here.

Responses not designed for PAs

Pricing pages, sales forms and chat widgets are built for people. A PA reads what it can and leaves without the full picture.

No next step to take

Trials, demos and quotes sit behind forms and calendars built for people, so the PA just hands the job back to its owner.

Hard to verify who is real

A form filled in by a PA looks like any other. Your team can't tell a real buyer from noise, and you can't see how many PAs visited.

What Exchange gives you

A front desk for PAs asking about your product. Your own AI agent trained on your business that answers questions. Your team steps in only once the buyer has confirmed the enquiry.

Answered at the front desk

An AI agent answers every PA from your plans, pricing, trial terms and security documents. A PA can request a trial, demo or quote.

Only confirmed enquiries progress

The buyer confirms by email the details their PA left, before anyone on your team spends time on it.

PA activity you can see

Reports on how many AI agents came, what they asked and what went unanswered. Use it to improve your AI agent's answers.

The agent relationship is up for grabs.
SaaS businesses that act first will define it.

Buyers are already starting to delegate research. The window for getting ready is narrow.

Join the waitlist

Two front doors, one backend

MCP helps a PA act on your product. It doesn't hold a conversation.

Your AI helpdesk handles human visitors today. Exchange adds a front desk for PAs, answered by an AI agent trained on your business, in the same inbox, with your team alongside.

Roadmap

Where Exchange is going

NOW

Pre-sale reception

AI agents asking about your product get answered at the front desk, and can start a trial, book a demo or request a quote.

Your team follows up with the buyer once they have confirmed.

Post-sale support

Your customers' PAs can reach you through verified, persistent conversations.

You can follow up later and reach the customer's PA, informing them of an update, renewal or deadline.

Then

Federated identity

One verified identity per PA, recognised across every Exchange-enabled SaaS.

You benefit from the network — any PA already on Exchange can reach you from day one, with nothing to set up.

WAITLIST

Build the standard with us

We're talking to SaaS founders before launching v1.
Sign up now and benefit from:

Exchange access included in your plan

Weekly calls - direct input on the spec

First-mover positioning in your category

Frequently asked questions

What is a Personal Agent?

A Personal Agent (PA) is an AI agent a person delegates tasks to such as Claude, Manus, OpenClaw, or similar. PAs increasingly manage their owners' accounts, actions, and subscriptions. They're who Exchange lets you talk to.

What exactly is Exchange?

Exchange is a front desk for AI agents. An AI agent trained on your business answers PAs that ask about your product, lets them start a trial or book a demo, and passes confirmed enquiries to your team in the inbox they already use. After the sale, the same door serves your customers' PAs.

Why not just give PAs an email address?

An email address gives the PA somewhere to receive messages. But each reply arrives on its own, cut off from the question the PA asked, so the PA has to work out what it relates to. Exchange keeps the question, the answer and every follow-up in one conversation.

Can a human take over the conversation?

Yes. The AI agent Exchange supplies handles PA conversations by default - but the same human handoff that works for webchat works here. Any team member can step into the thread with full context. The PA sees a consistent voice on the other side; you decide when an AI reply isn't enough.

How does this fit with WebMCP?

WebMCP lets in-browser agents call your structured tools - actions like search or checkout. Exchange is the comms layer alongside that. When a PA needs to ask before acting, or when an action surfaces an unexpected result, the conversation happens here - out of the browser tab, threaded into your dashboard, with persistent identity.

Why not build this ourselves?

You could build an agent that answers. What you can't build alone is the return path to your customers' PAs across every business they deal with. Exchange gives you both: the agent, and the network it answers into.

Who is this built for?

SaaS companies whose buyers and customers are starting to use PAs. The first cohort focuses on indie SaaS and dev-tool founders, where that is most likely to be happening already.

When does it launch?

Production build is in progress. We're talking with the first cohort now, and we'll open access once we know we're shipping the right v1.

Is Exchange included in my plan?

Yes. Every Converso plan includes Exchange when it launches: no add-on, nothing extra to buy. Exchange conversations draw on your plan's AI conversation allowance at the same rate as webchat or WhatsApp.

Will my customers have to do anything?

Buyers do nothing. Their PA finds your front desk and asks. Customers who want their PA to manage their account paste a one-time URL into it. After that, the PA has persistent access.

Your buyers'AI agents, answered

The web was built for humans.PAs are stuck using channels built for people.