AI agents for customer support and sales

Traditional chatbots answer fixed questions. Converso's AI agents respond conversationally, and can also complete tasks where appropriate, such as capturing leads, booking appointments and resolving customer issues.

Yes, you can create your own agent with your own prompt, descriptions and knowledge base. Usage charges are payable via credits, a description of how these work can be found in Pricing.

The Customer Support Agent and Sales Agent are coming in Nov '26. The Customer Support Agent handles product questions and buying-intent escalation; the Sales Agent qualifies prospects, books appointments, and captures leads. The Helpdesk Agent is due Dec '26; this agent will help you manage existing customer faults and trouble tickets.

You can also create your own agent with your own guidance notes, or prompt, plus create a specific knowledge base for responses trained on your business and product information. This is available today.

Most teams go live in under an hour. Upload your documentation, configure escalation rules, and deploy to your channels. No developers required!

Conversations are unassigned from the AI Agent and can be assigned to a human agent on the same platform with full context. AI recognises unhappy customers, buying intent, and requests for a human. There is no need to integrate with a third party messaging or helpdesk platform for human agents to take over the conversation.

Yes, each agent is created in its own workspace with a dedicated knowledge base, prompts, and team associated with it. A workspace can be defined in any way you want, such as location, product, business etc.

AI agents work on WhatsApp and webchat today, with more channels such as email coming soon.