For micro businesses and trial users
getting started.
Priced per conversation, not per user
Add your whole team at no extra cost. Upgrade only when your conversation volume grows.
Monthly
Annually
Save 25%
Free
$0
Free forever — no credit card required
Pro
popular
$18
/ month
Billed annually
For professional teams and small businesses scaling support.
.svg)
Upto 100 AI conversations
Included in Pro plan's 100 credits
Unlimited users
Webchat & WhatsApp channels
Unlimited workspaces
Multiple AI agents
Each workspace enables deployment of one AI agent
10,000 contacts
10,000 conversation history
Livechat and email support
.
Business
$44
/ month
Billed annually
For growing SME businesses that need advanced automation.
Upto 400 AI conversations
Included in Business plan's 400 credits
Unlimited users
Webchat & WhatsApp channels
Unlimited workspaces
Multiple AI agents
Each workspace enables deployment of one AI agent
30,000 contacts
Unlimited conversation history
Livechat and email support
·
Trusted by growing teams
Add services when you need them
Competitive pricing for channels and AI agent eresponses
Connect your WhatsApp Business Account
Conversations are charged directly by WhatsApp Business
WhatsApp Business charges depend on type of usage (Marketing, Utility, etc)
AI Agents
Deploy AI Customer Support, Sales and Helpdesk Agent templates
No set up charges
Includes LLM usage and costs
AI Consultancy Services
Tailor your AI agent to your needs
Personalised for your business workflow
From $125 per hour
Compare features & plans
Features
HELPDESK
Shared team inbox
Team members can collaborate around AI and human agent chats
Omnichannel inbox
Manage conversations from multiple channels in one inbox
Customisable webchat widget
Brandable widget for web and mobile, with chat history
Conversation assignment
Assign conversations to the appropriate AI or human agent in the workspace
Admin & agent user levels
Admin users control settings, users manage conversations
Message analytics
Dashboard to track message handling service levels
Inbox filtering
Filter messages according to assignee and other criteria
Conversation notes
Add internal comments to chats for members of your team
Attachments
Attach files to webchat and WhatsApp messages
GDPR compliance
Maintain compliance for message sending
Email - coming soon
Manage inbound email with AI agent
Conversation export - coming soon
Message forwarding
Transfer message by assigning to team member
Multiple workspaces
Deploy multiple workspaces for different teams, products, locations etc
Message notifications
Receive system notifications for new messages
Omnichannel chat
Start customer chat with webchat and proactively follow up with WhatsApp
Copilot
Provides AI powered responses for human agents
AI Agent
Agent store
Choose from agent templates for rapid go live and pre-evaluated output
Knowledge base
Create knowledge base containing business docs, URLs as source for AI responses
FAQs
Include FAQs for priority answering resource
Agent configuration
Configure your AI Agents to reflect your brand and style and test in the playground
Deploy multiple agents
Deploy dedicated AI agents with own knowledge base and human team for optimum results
Response adjustments
Train your knowledge base with adjusted responses for improved accuracy
Handoff to human agents
Assign AI chats to human agents for escalation, and assign back to AI for closure
Contacts
Import contacts
Import existing contacts via CSV file
Contact merging
Merge same contact with two different records into single Contact
Create tags
Segment contacts into groups for broadcast messaging etc
Lead capture
AI agent captures customer's name, phone and email and saves to Contacts
Frequently asked questions
Can I cancel anytime?
Yes - there are no long-term contracts. You can upgrade, downgrade, or cancel your plan at any time from your account settings. If you cancel a paid plan, you'll retain access until the end of your billing period.
Do I need a credit card to start?
No. The Free plan and the 14-day Pro/Business trials require no credit card. You'll only be asked for payment details when you choose to continue on a paid plan after the trial.
Can I upgrade or switch plans later?
Absolutely. You can switch between plans at any time. When upgrading, you'll be prorated for the remainder of your billing cycle. Downgrades take effect at the start of your next billing period.
What is an AI conversation?
An AI conversation is a customer chat where AI replies on your behalf. Each 24-hour conversation window costs one credit and covers up to 20 AI replies. Copilot drafts share that window.
Credits are a monthly allowance shared across your business. They also cover knowledge imports and refreshes.
Credits reset monthly - even on annual plans - with no rollover, overages or top-ups. When exhausted, new AI windows and knowledge processing pause; automated conversations hand off to staff.
See our Knowledge base for details.
How are knowledge base uploads charged?
Uploads and imports use your plan’s credit allowance:
Files: 1 credit per 10 pages of extracted text, rounded up. Each “page” equals 3,000 tokens.
Single URLs: 1 credit each.
Domain crawls: 1 credit per 10 crawled pages, rounded up.
Re-uploading or re-syncing a source costs the same again. FAQ entries, corrections and help-center articles don’t use credits.
The Free plan includes 20 credits, the Pro plan includes 100 credits, and the Business plan includes 400 credits.
See our Knowledge base for details.
What happens when I reach my plan's limits?
When your monthly credits run out, new AI conversation windows and knowledge uploads or refreshes pause until your next reset or you upgrade your plan (this can be done instantly within the app).
Notifications are sent before you reach the plan limit. Automated AI conversations hand off to your team.
Credits reset monthly, even on annual plans.
Overages only apply to the Business plan.
Is my data secure?
Yes. All data is stored in the UK with full GDPR compliance and secure archiving. Converso is an official Meta Tech Provider for WhatsApp Business API integration.
.svg)
Ready to give
your team time back?
Start resolving support queries faster today. Your team focuses on conversations that need human expertise - AI handles the rest.
.svg)
.svg)
.svg)